Cancellation, Return & Refund Policy
1) Damaged pieces can be exchanged within 7 days of shipment unless a transit damage. (Courier Charges to be paid by the BUYER )
2) NO RETURNS OR EXCHANGE APPLICABLE for live plants if NOT reporting via E-MAIL with photos WITHIN 3 hours of delivery.
3) FOR International Shipments, Customs Duty / Import Duty If Charged, It has to be PAID by BUYER.
4) VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by your government. There is no tax for plants we produce and sell. But any seeds and accessories trading customers should pay tax. At present we do not sell any seeds or accessories
5) In “address not found” or “delivery attempted” cases no refund is allowed.
6) Size of plants may be described in product details. This can vary slightly. Refund won’t be allowed due to such size issues.
7) Due to over temperature plants may be dried out. This is an environment related issue. No refund allowed.
8) Any replacement, pictures should be taken within 3 hours of receiving the plant and mailed to our customer care email id. WhatsApp messages may not be accepted. Original images should be mailed to track photo information.
9) ALL CLIMATE plants are ideal for any location in India provided customer is keeping the plants under moderate temperature, light, and nutrients
10) The weight of natural organic mixes may vary a little bit. Net Weight at the time of packing will be considered.
12) Plants received should be unboxed and transformed to normal pots immediately after delivery. Any damage due keeping the plants in the shipping container for a long time won’t be APPLICABLE FOR EXCHANGE OR RETURN.
13. If found damaged, immediately report to the delivery person as well as raise a complaint with FedEx immediately to process the claim. Photos should be sent to plantslive support immediately.
14. Towncraft / Plantslive may hold the delivery if an item found out of stock or rare in nature, maximum for 21 working days. But if the customer is asking for a refund due to unavailability of item(s), a refund will be processed within 7 working days.
15. Refunds won’t hold any interest as the money is refunding via payment gateway itself.
16. No refunds available if you are opting for surface delivery for plants. FedEx Express Saver (Economy) is surface transport.
17. No refunds available if you are opting India Speed Post delivery plants.
18. Free shipping is not applicable if FedEx says your destination is out of delivery area.
19. For processing refunds and wallet refunds, you must create an account in plantslive.in (if not created already) and send us user account details via mail. This will help us to map your order to your account.
20. Plantslive won’t accept any returns (due to any reason) as the plants will damage once it reaches back to us. The customer should bear the cost of returns if they intentionally return the item(s). FedEx will impose return charges which is huge.
- The place of jurisdiction shall be exclusively in Bangalore, India
Your Order will be CONFIRMED after we receive the cleared payment, and product availability status is checked after receiving YOUR PAYMENT, There are chances that EVEN AFTER you pay, the Product MAY Not be available, we Provide Easy Refunds or Adjustments if that Case Occurs.
- Plants are perishable items and that liability is not on to the seller.
- Due to any reason, if a customer posts negative reviews on plant survival or plants health in social media or any other public places is a punishable offense on the cost of reputation.
- Towncraft is genuinely sending out plants and the customer should bear the risk of plant survival etc as Towncraft/Plantslive have no control of the plant survival as it is depending on environment and nature.
- Customer can ask for certificates such as phyto, certificate of origin and packing list certificate for the items in case its mandatory (Each certificate is obtaining from authorities and cost involved extra).
- Any social media posts with fabricated images or deliberate brand destruction efforts are punishable offense.
Last Updated: 01 April 2018
Legal Team, Towncraft Agrico Pvt Ltd.
For any concerns, please write to our legal panel: firstname.lastname@example.org